At Roadside Wichita LLC ("the Company"), we strive to provide exceptional service to our customers. However, we understand that there may be instances where refunds or returns are necessary. This Refund and Returns Policy outlines our procedures for handling refund requests and returns of products or services.
1. Refund Eligibility:
- Refunds may be issued in cases where customers have been erroneously charged for services that were not provided or were provided inadequately.
- Refunds are not typically provided for services that have been rendered satisfactorily, unless otherwise determined by the Company.
2. Refund Request Process:
- Customers must submit refund requests in writing, providing details of the transaction and the reason for the refund.
- Refund requests will be reviewed by the Company's management team, and decisions will be made on a case-by-case basis.
3. Refund Processing:
- If a refund is approved, it will be processed within a reasonable timeframe.
- Refunds will be issued using the same method of payment originally used for the transaction, unless otherwise agreed upon by the Company and the customer.
4. Returns of Products or Services:
- Returns of products or services are generally not accepted, as our services are typically provided on-site and cannot be returned.
- In cases where customers are dissatisfied with the quality of service provided, we encourage them to contact us directly to address their concerns and resolve any issues.
5. Contact Information:
- Customers can submit refund requests or inquire about returns by contacting the Company directly via emailing [email protected].
6. Policy Modifications:
- The Company reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
By using the services of Roadside Wichita LLC, customers agree to abide by this Refund and Returns Policy. For inquiries or concerns regarding refunds or returns, please contact the Company directly.